Partner Routes

Partner Routes gives eligible Amy users a way to request more direct help from the Amy team, express interest in product testing and, where appropriate, ask Amy to seek factual information or contact from an official partner team.

Partner Routes provides support and information. It does not provide personalised investment recommendations, private deals or guaranteed partner access.

1. What Partner Routes is

Partner Routes is designed for eligible Amy users who need more direct help than the normal documentation or public support channels can provide.

It may help you:

• request a direct response from the Amy team
• ask detailed questions about Amy features or supported routes
• understand published route and provider information
• express interest in Amy product testing or relevant partner testing
• provide detailed product feedback
• ask Amy to seek a factual written response from an official partner team
• ask whether an official partner representative may be available for a factual call
• get directed to the correct official support, product or information channel

Simple rule

Partner Routes is a way to request more direct Amy support, product-testing opportunities and factual contact with official partner teams.

2. Who can use Partner Routes

Partner Routes may require:

• an active Amy account
• a connected wallet
• a verified email
• Bronze level or higher
• a current Amy Score meeting the Partner Routes threshold
• any requirements linked to the particular request or programme
• current team capacity, partner availability and programme availability

The live Amy Score page is the source of truth for the current Score threshold and availability.

Meeting the threshold allows you to request access. It does not guarantee that Amy can support every request, that a partner will respond or that a product-testing place will be available.

Simple rule

Meeting the Amy Score requirement lets you request access, but support, testing places and partner responses remain subject to availability.

3. How requesting access works

1. You meet the current account and Amy Score requirements.
2. You open Partner Routes and click Request access.
3. Your request is recorded and the status becomes Requested.
4. Amy reviews the request and may contact you through the verified email address or a connected communication channel associated with your account.
5. Amy asks what help, information or testing opportunity you are looking for.
6. Amy handles the request where possible and updates the status.

The first click is only an expression of interest. You do not need to complete a detailed form at that stage. Amy collects any additional details after making contact.

4. Request statuses

Partner Routes uses a small set of statuses to show where a request stands.

• Requested. Your access request has been recorded and is waiting for review.
• In progress. Amy has contacted you or is actively working on the request.
• Completed. The available help, information or interaction has been provided.
• Closed. The request ended without further action. This may happen if the request was outside scope, support was unavailable, you did not respond or you no longer wished to continue.

5. What Amy may help with

Amy may help with:

• questions about Amy features, account status or route eligibility
• finding the correct documentation or official support channel
• understanding published information about a supported route, including its fees, lock period, custody structure, distributions and maturity process
• clarifying the difference between Amy's role and the provider's role
• asking Amy to seek factual input from an official partner team

Amy can explain the available information, but it does not decide whether the route is right for you.

6. Product testing and feedback

Partner Routes can also be used to express interest in testing new Amy features or supported partner workflows.

Possible opportunities may include:

• beta tests
• new-feature trials
• usability sessions
• product demonstrations
• workflow testing
• feedback sessions
• documentation testing
• educational sessions

Participation is not guaranteed. Availability depends on the programme, whether the opportunity matches your account, experience or the type of feedback needed, and current capacity. If you express interest and a suitable opportunity arises, Amy may invite you to take part.

Simple rule

You can register your interest in testing and feedback opportunities, but an invitation is not guaranteed.

7. Official partner information and contact

Where Amy has a relevant working relationship, you may ask Amy to seek factual input from the official partner team.

Amy may:

• pass on a specific factual question
• ask for a written response
• ask whether a short product call is available
• direct you to the correct official channel
• clarify which team handles the issue

The partner team decides whether and how to respond. A response, call or further interaction is not guaranteed.

An eligible user is considering whether to use the SAIL.r Discounted Route and wants more information about inventory, maturity delivery, USDe distributions and custody.

After the user requests Partner Routes access, Amy may ask Liquid Royalty whether the questions can be answered in writing or through a short factual product call.

Liquid Royalty decides whether and how to respond. Amy does not recommend the route, tell the user how much to use or guarantee that it is safe or suitable. The decision remains with the user.

8. Amy's role

Amy may:

• review and respond to requests
• explain Amy's published information and workflows
• direct users to documentation or official channels
• pass factual questions to an official partner or provider team
• request a written response or ask whether a factual call is available
• invite users to suitable product tests
• collect feedback
• update or close requests

Amy provides the interface, request handling, information and support. It does not provide every underlying product discussed through Partner Routes.

9. Partner and provider roles

Partners remain responsible for:

• their products and information
• their terms and availability
• their approval and support decisions
• their response timing
• their product-specific requirements and risks
• any service or interaction they provide directly

Partners decide independently whether to answer a question, offer a call, provide testing access or continue an interaction.

10. What Partner Routes does not provide

Partner Routes does not provide:

• personalised investment, financial, legal or tax advice
• recommendations about which product to use or how much to allocate
• suitability or affordability assessments
• private deals, token-round access or private allocations
• negotiation of provider terms
• custody or management of user assets
• guarantees of safety, access, partner responses, testing places, profits, returns or other outcomes

Amy Score reflects eligible activity and participation recorded within Amy. It is not a credit score, proof of wealth, affordability check, investment-experience test or assessment that a product is appropriate for you.

If you ask which route is best for you, how much you should allocate or whether a product is definitely safe, Amy can point you to the published facts and explain how the route works. Amy will not make the decision for you.

Simple rule

Amy can help you understand the information. The decision remains yours.

11. Information sharing

When you first click Request access, Amy does not automatically send a capital amount, wallet balance, transaction history or connected social information to a partner.

If partner input is later needed, Amy will explain what information it proposes to share and why. Information is shared only with your agreement and only where it is relevant to the request.

Information that may be shared includes:

• your question
• the Amy route or product involved
• your preferred contact details
• factual context you have agreed to share

12. Response timing and requests Amy may be unable to support

Amy reviews eligible requests and may contact you where it can provide further help, information or an invitation to a relevant testing opportunity.

Response times vary with team capacity, the type of request and partner availability. There is no fixed response time at launch.

Amy may close or be unable to support a request where:

• it concerns a product or provider Amy does not support
• it asks for a personalised recommendation or allocation decision
• it asks for private deals, non-public allocations or guaranteed outcomes
• the question can be resolved by directing you to clear and current documentation
• the relevant partner or programme is unavailable
• there is not enough information to understand the request
• it concerns a personal legal, tax or financial matter outside Amy's role
• current team capacity does not allow the request to be handled

Where appropriate, Amy may explain why the request was closed or direct you to another available source of information.

Simple rule

Requesting access records your interest. It does not guarantee immediate contact or support.

13. Limits of the service

Partners may not respond or may be unable to help with your specific question.

Route information, provider terms and availability can change. Check the live app and current documentation before relying on earlier information.

Calls, testing places and partner support may be limited or unavailable.

Messages can be delayed or missed. Make sure your contact details are up to date.

Additional information or a provider conversation does not remove the risks of the underlying product.

Amy may pause, change or close requests because of availability, technical issues or operational needs.

Sharing information with a partner creates a separate interaction. You should review what you agree to share and the partner's own privacy information where relevant.

14. Worked examples

A user cannot understand how their route status or maturity date is displayed. Amy reviews the issue and explains the relevant Amy records or documentation.

A user wants factual clarification from a provider about custody or distribution mechanics. Amy may pass the questions to the provider or ask whether a call is available.

A user expresses interest in testing a new Amy feature. Amy records the interest and may invite the user if a suitable test becomes available.

A user asks Amy to recommend where to allocate funds. Amy can provide published factual information but does not recommend a route or allocation.

15. Changes and current information

Amy may change how Partner Routes works over time. Score thresholds may change. The types of support available may change. Partner relationships and product-testing programmes may change. Request capacity may change. Status wording and processes may evolve.

The live Amy Score and Partner Routes pages are the source of truth for current eligibility, availability and request status. This guide explains how the service generally works.

Simple rule

Use the guide to understand Partner Routes. Use the live app to see what is currently available to you.